Goodland is an Australian-owned outsourcing company operating in Vietnam. We provide customised offshore staffing solutions to help Australian businesses grow sustainably and manage costs better by accessing offshore Vietnamese talents. Our team of experts work to deliver high-quality services to our clients, improving their efficiency and productivity.
At Goodland, we believe in creating long-term relationships with our clients. Our goal is to understand their unique needs and tailor our services accordingly. With our experience and expertise, we can provide innovative offshore staffing solutions that help our clients achieve their business objectives.
22 years experience, with over 200 highly skilled Vietnamese professionals, Goodland BPO Solutions has completed over 1800 outsourcing projects, cementing its position as a trusted outsourcing partner for Australian businesses. Ensuring seamless service delivery, allowing our clients to focus on their core operations while we manage their staffing needs.
Goodland BPO was founded in 2002 with the goal of supporting international businesses by providing them with easy access to talent in Vietnam. We provide a stable and rewarding work environment through employing all of our team on a permanent basis. We also provide benefits such as a comprehensive reward and recognition program, and regular team-building events. Our customers have access to talented and qualified staff across a variety of job functions, at a fraction of the cost of hiring locally. In most cases, we can save our customers up to 70% off their current costs per offshore team member.
22
Years Experience
1600 +
Projects
100 +
Ongoing active international clients
200 +
Highly skilled Vietnamese professionals
“Goodland BPO Solutions has been a great partner for our business. They have provided us with access to a pool of talented Vietnamese professionals, which has helped us grow sustainably and manage costs better. We highly recommend their offshore staffing solutions.” Jessica Smith – CEO, Prometheus Group.
>> More about Nick Sinclair
Our Story
Explore The Outsourced Accountant’s journey from a specialized service provider to becoming TOA Global, the global accounting staffing solution it is today.
The First Signs of TOA Global
The concept of TOA Global emerged during a board retreat in the Philippines as part of Nick Sinclair’s involvement with the Entrepreneurs Organization. It was during this retreat that he observed the back-office operations of a fellow member’s business while experiencing his own struggles with capacity. This led Nick to create our first offshore team in the Philippines to support the Australian business.
From Spare Office Space to Rapid Expansion
Things began to scale after Nick joined a road show called “Capitalizing on the Cloud” where he was invited to share his outsourcing experiences. During the tour, several firms approached Nick, expressing interest in using his spare office space in the Philippines. This marked the inception of My Cloud People Inc., which initially started with just 20 seats but quickly expanded to accommodate 90 offshore accounting roles. We grew from 30 to 400 seats in about three years.
Explore the journey of a global offshore staffing services provider called Goodland BPO Solutions today.
With 22 years of experience, we provide high-quality human resources recruitment services to customers at competitive prices. By operating in Vietnam, we save significant costs of up to 70% compared to hiring local staff in Australia. Our commitment to innovation drives us to continuously enhance our services and provide cutting-edge solutions that meet the evolving needs of our customers.
From The Outsourced Accountant to TOA Global
The exclusivity in dealing solely with accounting firms set the business apart and the name needed to showcase this, and in 2015 we became The Outsourced Accountant.
This name made it clear to our potential clients that we were their outsourced accounting solution. As we expanded this developed into TOA (The Outsourced Accountant) Global as we began to offer more offshore roles that accounting firms require and to multiple nations as demand increased. Our name tells the story of our evolution, from a specialized service provider to a global accounting staffing solution.
Challenges and Growth
Managing TOA Global’s growth came with its own set of challenges. Finding and retaining the right people who could scale with the company’s expansion was crucial. Not all employees were suited for their roles in a larger, globally expanding organization. It became evident that continuous development and growth were essential to keep our team aligned with the evolving needs of the company, our clients and staff. As such, learning and development has become an essential element of our approach. In addition, what worked for a company of 650 was not going to take us forward. Digitization of the business was the next essential step towards ongoing success and sustainability.
The Power of Community and In-Person Engagement
In addition to training, we believe in fostering a sense of community among our clients and team members. We actively engage in the markets we serve, attending events, conferences, and being present in the community. This commitment to in-person engagement is distinctive and helps build meaningful relationships. We’ve even expanded our physical presence, with 9 offices globally: in Fort Worth (Texas), the Gold Coast (Australia), four cities in the Philippines and one in Cape Town (South Africa). We’re not a remote service provider; we’re actively part of the community and market with our clients.
Staff Set up for Success
Our success hinges on investing in our team’s skills. We believe in their value and have created a registered training organization that provides international certificates. This program bridges skill gaps, enabling them to serve clients worldwide. Our pioneering seven-week Accelerator Program equips accountants for tasks in the U.S. and Australia. Our 3,700+ team members access professional development plans, boasting international certifications. We don’t stop at certificates; we ensure our team members can use those qualifications in the countries they work in.
Empowering Through Digital Transformation
Digitizing the business has allowed us to provide comprehensive and tailored support to our clients and team members. Over five years, we built something that no one else in the industry has at this level. Our people management platforms centralize communications, providing access to important updates, team training progress, 24/6 assistance through live chat, and time management systems.
At TOA Global, we believe that going digital is about helping our clients and team members get and stay ahead, making our offshore accounting and bookkeeping services much more efficient and effective.
The TOA Global Difference
4 Key Reasons Why TOA Global Stands Out in
Outsourced Accounting Staff Solutions
TOA Global is a leader in the accounting industry, offering elite accounting outsourcing services based in the Philippines.
TOA Global’s competitive advantage lies in:
Quality Services: Our team of experts is experienced and skilled in providing top-notch outsourcing solutions that meet the needs of businesses across different industries
Cost-effective Solutions: We provide cost-effective solutions that help businesses save money in the long run and maximize their profits. Goodland outsourcing solution can deliver a lot more to your organisation than just cost saving. Building an offshore team can dellver enormous opportunities to grow your organisation.
Timely Delivery: We are committed to delivering our services on time, ensuring that our clients et their deadlines and achieve their goals.
Excellent Customer Support: We offer 24/7 customer support to ensure that our clients receive the help they need, whenever they need it.
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